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Refund & Cancellation Policy

Last updated 11 November 2026. This policy forms part of our Terms of Service.

In short
  • Each payment buys one month of access, which starts immediately.
  • Because the service is delivered as soon as you pay, the monthly fee is not refundable once paid, except in the specific cases listed in section 4.
  • Plans renew automatically only if you choose auto-renew at checkout. You can stop it in one click at any time, with no fee, and your access continues to the end of the month already paid for. Without auto-renew there is nothing to cancel: access simply ends when your month does.
  • If something goes wrong on our side (a double charge, or the labs being down), we put it right, as described below.

1. What you are buying

AdsBot sells monthly access to digital learning services: the Lab plan (₹2,599 per sandbox per month, up to three, ₹7,799 for three) and All-access Gold (₹9,899 per month). Your access is switched on the moment your payment is confirmed and lasts for one calendar month from then. Before you pay, the checkout page shows the price, what is included and this policy, and you confirm by ticking a box that access starts immediately and the fee is not refundable except as set out here.

You can try AdsBot before paying: every course has free preview lessons, the Beginner courses are free in full, and the Error Library and XDM tools are free to use.

2. No refunds for change of mind

Because access starts immediately and the service is available to you throughout the month, we do not refund a month you have paid for if, for example, you:

  • change your mind, or no longer need the plan;
  • do not use the plan, or use it less than you expected;
  • forget that the month is running, or buy a month you didn't need;
  • have problems caused by your own internet connection, device or browser; or
  • have your access ended because you broke our Terms of Service (for example by sharing your account).

We also do not refund part of a month, except where section 4 says so.

3. Cancellation

If you pay for one month at a time, each month is a separate payment, so there is nothing to cancel: if you don't renew, your access ends at the end of the month you paid for, and you are never charged again. There is no cancellation fee.

If you chose monthly auto-renew at checkout (a UPI AutoPay, card or net banking mandate through PayU), you can cancel it at any time in one click on Plan & payments. Cancelling stops all future charges straight away and we revoke the mandate with PayU; your access continues until the end of the month already paid for. You are notified at least 24 hours before every renewal charge, as the Reserve Bank of India requires, so you can cancel before it. A renewal is a new month that starts when it is charged, so, like any month, it is not refundable once charged, except in the cases in section 4. If a renewal charge was already under way when you cancelled and it still goes through, we refund it in full, as section 4 says; your access for that month stays open meanwhile, and if you would rather keep the month, just tell us.

If our prices change, we never charge your auto-renew subscription the new price: auto-renew at your old price stops at the end of your paid month, and you can choose to subscribe again at the new price.

Credentials you have already earned remain valid after your access ends.

4. When we do refund

We will refund, or put things right, in these cases:

  1. Duplicate or wrong charges. If you are charged twice for the same month, charged the wrong amount, or charged after an automatic renewal was cancelled, we refund the extra amount in full.
  2. Failed payments. If a payment fails but money leaves your account, your bank, PayU or PayPal returns it automatically within the timelines set by the Reserve Bank of India. If it doesn't arrive, contact us and we will chase it for you.
  3. Labs unavailable because of a fault on our side. If the practice labs are unavailable for more than 48 hours in a row during your paid month, we extend your access by the number of days lost. If we cannot restore them within 7 days, you can instead choose a refund for the days you could not use them.
  4. Service not as described. If a feature listed for your plan is not provided and we cannot fix it within 7 days of you reporting it, we refund the remaining days of that month.
  5. If we stop a plan. If we end your plan or stop offering it during a month you have paid for, for any reason other than your breach of our Terms, we refund the unused days.

Refunds for days are worked out as the monthly price divided by the number of days in that month, multiplied by the days concerned.

5. How to ask for a refund

Email adsbot.inc@gmail.com within 60 days of the charge, with your registered email address, the payment reference shown in Plan & payments (or on PayU's or PayPal's receipt) and what went wrong. We acknowledge every request within 48 hours and give you a decision within 30 days. Approved refunds are sent back to your original payment method through PayU (or, for payments made through PayPal, through PayPal in US dollars) within 7 working days of approval; your bank may take a few more days to show them.

6. Disputes and chargebacks

Please contact us before raising a dispute with your bank; most problems are solved faster that way. If a dispute is raised, we share the relevant records with the bank and PayU or PayPal to respond to it: the checkout confirmation you gave, the payment details, and your access and usage records for that month.

7. Grievance Officer

Grievance Officer, AdsBot
Headquarters based out of Hyderabad, India
Email: adsbot.inc@gmail.com

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable law.