Open the dataset and enable it for Profile. Re-ingest the batches that arrived before it was enabled, if those records need to be in Profile. Look up a known identity in Profile to confirm the data now appears.

Error Library / AEP

Data ingested but not in Real-Time Customer Profile: dataset not enabled for Profile

What you seeBatch succeeded and records are in the dataset, but profile lookups return nothing

Enabling a schema for Profile is only half the switch. Each dataset also has to be enabled for Profile, and only data ingested after that point reaches Profile.

Why it happens

The schema is Profile-enabled, but the dataset created from it was never switched on.
The dataset was enabled after the batch was ingested, so the earlier data never flowed into Profile.

How to fix it

Open the dataset and enable it for Profile.
Re-ingest the batches that arrived before it was enabled, if those records need to be in Profile.
Look up a known identity in Profile to confirm the data now appears.

Before and after

Fails

schema: Profile ✓ · dataset: Profile ✗

Works

schema: Profile ✓ · dataset: Profile ✓ · then ingest

Common questions

Does enabling a dataset backfill old batches?

Plan as if it doesn't: re-ingest anything that arrived before the dataset was enabled.

Practise the fix

Diagnose and Fix a Broken Implementation

Reproduce this error in your own AEP practice workspace, fix it, and earn a verifiable credential for the skills involved: Implementation troubleshooting, Profile data flow debugging, Dataset enablement.

See the Lab plan

Related errors

Can't enable a schema for Real-Time Customer Profile: no primary identity

Identity resolution: the same customer shows up as separate profiles

AdsBot is an independent training provider, not affiliated with Adobe. Behaviour can differ between ingestion methods and product versions; always test with a small batch first.