Customer Journey Analytics

Customer Journey Analytics Fundamentals

Connections, data views, and Analysis Workspace — go from raw AEP data to cross-channel analysis.

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Curriculum

1. From Data Lake to Analysis

1.1 Why CJA Exists: Cross-Channel Analysis on AEP Data Free Preview
1.2 Building a Connection: Choosing the Person ID 🔒 Locked
1.3 Data Views: Dimensions, Metrics, and Filters 🔒 Locked

2. Analysis Workspace

2.1 Freeform Tables, Filters, and Segments 🔒 Locked
2.2 Attribution, Fallout, and Cross-Channel Reporting 🔒 Locked